Billing and refunds.

B-1How billing works

Every engagement runs under a signed Statement of Work that states two components: a fixed monthly program fee and a performance incentive. The program fee is invoiced monthly. The performance incentive is calculated on documented results for the prior month, itemized separately, and invoiced in arrears.

B-2Payment methods and statement descriptor

Invoices are payable by bank transfer (ACH), which is preferred, or major card processed by our payment provider. Card and bank statements show the descriptor "ZENITH SYNAPSE", the legal company name. If you see that descriptor and do not recognize it, contact us before disputing the charge. We answer billing questions within 5 business days, and usually sooner.

B-3Refunds

• Fees for services already performed in a completed monthly period are earned and non-refundable.
• Termination during an engagement: after written notice under the Terms, the Client is not charged for periods after the effective end date.
• Billing errors: if we invoice or charge in error, we correct it promptly by refund or credit, at the Client's choice. Suspected errors should be reported within 30 days of the invoice date.

B-4Late and failed payments

If a payment fails, we notify the Client and retry or request an alternative method. Balances more than 15 days overdue may pause active work after written notice, as stated in the Terms. We do not add interest charges before speaking with the Client.

B-5Cancellation

Cancel with 30 days' written notice to hello@zenithsynapse.com. An email is sufficient. There are no cancellation fees. We confirm the effective end date in writing and deliver a closing report for the final period.

B-6Contact

All billing questions go to hello@zenithsynapse.com.