Terms of service.

T-1Agreement

These Terms are a contract between Zenith Synapse LLC, a Wyoming limited liability company ("Zenith Synapse," "we"), and any person or company that uses this site or engages our services ("you," the "Client"). Specific engagements are governed by a written Statement of Work ("SOW") signed by both parties. If these Terms and an SOW conflict, the SOW controls for that engagement.

T-2Services

We provide retention and lifecycle marketing consulting, with email as the primary channel. Work may include customer-base audits, program strategy, campaign design and production, managed execution inside the Client's own platforms and accounts, measurement, and reporting. Scope, deliverables, schedule, and fees are defined in the SOW. Work begins after the SOW is signed.

T-3Fees and payment

Fees are a fixed monthly program fee plus a performance incentive calculated on documented program results, both stated in the SOW. The incentive is itemized separately on the invoice. Invoices are issued monthly and payable by bank transfer (ACH) or card within the period stated in the SOW, net 15 unless stated otherwise. We may pause work on overdue accounts after written notice. Billing mechanics and refunds are described on the Billing and Refunds page.

T-4Term and termination

Unless the SOW says otherwise, engagements begin with a 90-day pilot program and continue month to month afterward. Either party may terminate with 30 days' written notice. There are no cancellation fees. Fees for work performed through the effective end date remain payable. Provisions that by their nature survive termination, including fees owed, confidentiality, intellectual property, and liability, remain in effect.

T-5Client responsibilities

• Provide timely access, information, and approvals reasonably needed for the work.
• Maintain lawful rights to customer data used in programs, including required email-marketing consent, and warrant that lists used for the work were collected lawfully and not purchased.
• Operate the underlying business, products, and fulfillment.

T-6Intellectual property

Yours: your brand, customer data, accounts, relationships, and, upon payment, deliverables created specifically for you.

Ours: our pre-existing methods, templates, processes, and know-how, including improvements to them. Where our pre-existing materials are embedded in a deliverable, you receive a perpetual, non-exclusive license to use them as part of that deliverable.

T-7Confidentiality

Each party will protect the other's non-public information with reasonable care, use it only for the engagement, and disclose it only to people who need it and are bound to confidentiality, or where the law requires disclosure.

T-8No guarantees

We commit to defined work, delivered on schedule and measured honestly. We do not guarantee marketing outcomes, including revenue, open rates, conversion, or any other result. Any projection is an estimate, not a promise. Services are provided "as is" to the maximum extent permitted by law.

T-9Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, or punitive damages. Our total aggregate liability arising from the services is capped at the fees the Client paid us in the twelve months preceding the claim. Nothing in these Terms limits liability that cannot lawfully be limited.

T-10Governing law and disputes

Wyoming law governs, without regard to conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute by direct negotiation. Failing that, disputes will be resolved by binding arbitration in Wyoming on an individual basis. Either party may seek injunctive relief in court for intellectual-property or confidentiality breaches.

T-11General

These Terms plus the applicable SOW are the entire agreement for an engagement. We may update these Terms for future engagements by posting a new version with a new effective date. Neither party may assign without consent, except to a successor in a merger or asset sale. Notices go to the Client's account email and to the company address below.